CIM has experience with all aspects of integrated automation across a wide variety of industries. This coupled with our up to date knowledge of regulatory requirements and industry standard automation equipment make CIM a first choice for companies requiring automation systems consultancy.

CIM have long recognised the importance of good project management.
Our project managers receive coaching and professional training. We have used internal Siemens corporate training programs and diploma based training with third level institutions.

We are continually looking for new tools and amending our procedures to improve our project management capabilities.

Engineering Platforms:

• DCS: PCS7 versions 4, 5 and 6
• PLC’s: Siemens S5, S7, S7H and TI, Allen Bradley RS logic 5000.
• SCADA: WinCC, InTouch and Intellution.
• OIP: SIMATIC OP/TP/MP, Bartec, ISIS.
• MIS: InSQL, Active Factory, MIS Light, Crystal Reports and bespoke solutions utilizing VB, Excel, C++, etc.
• SIMATIC IT Framework.
• Remote I/O: SIMATIC, CEAG, Stahl.

Service

To succeed in today’s competitive marketplace, businesses need to be efficient. Your customers demand delivery of product, at the right time and to the right quality. You should expect nothing less, from your service provider. CIM service allows the customer to tailor their requirements depending on their current situation.

The two extremes of our current service contracts are:

1. A backup and disaster recovery service. This involves holding the latest versions of software off site, so that it can be reloaded to bring a system back to a satisfactory state after an emergency.

2. At the other end of the spectrum we offer A 24 hour telephone support facility, 7 days a week, 365 days a year. A call by a customer will be returned by an Engineer, trained on their system, within 15 minutes. If desirable the Engineer can remotely diagnose the problem over a modem and fix it immediately. If this is not possible or desirable the Engineer travels to site. The response times of current contracts range from 3 hours to 24 hours.

Not one of our service contracts is exactly like the other. Each of our customers has different requirements. We are delighted to spend as much time as necessary to design the Service Level Agreement that is right for you.