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Front Line Support Manager

Job Description
Our client has an aseptic drug product facility, specialising in secondary manufacturing activities Formulation, Vial/Syringe Filling, Lyophilisation and Packaging.

There is a strong culture of continuous improvement and innovation within this company to strive for solutions that improve health outcomes and dramatically improve people’s lives. This company is developing the capability to produce all its medicines in Dun Laoghaire, South Dublin, helping to ensure continuity of supply of medicines as they expand internationally.

The Front Line Support Manager has the responsibility for managing the front line support and patching teams onsite and ensuring consistent delivery of quality service.

As a contract, the position offers excellent rates and the opportunity for a long-term placement

Roles and Responsibilities:

  • Manage the automation FLS team (9 engineers) who provide automation support to manufacturing and other functions on a 24/7 shift basis
  • Organise the shift rota for the FLS team.
  • Plan prioritise and assign tasks for the FLS team.
  • Manage and close out issues raised on tracking tools (cimApps).
  • Attend and represent Automation at relevant production meetings.
  • Monitor and plan scheduled PM (preventative maintenance) activities.
  • Escalate any conflicting priorities to client’s Automation Manager.
  • Reporting of key performance indicators (KPIs) to client.
  • Regularly liaise with stakeholders to ensure effective communication on outages.
  • Adherence to GXP procedures on site in relation to all aspects of the position.
  • Skills and Education

  • Third level qualification in Electrical, Electronic, Systems Engineering, Computer Science or Equivalent.
  • 5+ years’ experience working with automated control systems preferably in the Life Sciences/ Pharma sector.
  • Excellent communication skills.
  • PLC/SCADA/Batch experience with preference for following technologies: Rockwell FactoryTalk SE View & Batch, Siemens PLC/HMI, iFix, Wonderware, ControlNet, DeviceNet, Profibus and OSIsoft PI Data Historian.
  • Knowledge of GAMP software development lifecycle, ANSI/ISA-S88 and S95 industry standards and 21 CFR Part 11.
  • Independent, self-motivated and organised.
  • Experience managing teams of senior automation engineers.
  • If you are interested or would like to know more about this opportunity, please contact quoting Ref: CIM004 for this position